Help
Frequently asked questions
Can't find it here? Use the chat button in the corner, or
start a reservation
and leave a note for our staff.
Packages
We have tiered packages for weddings, debuts, and birthdays, each with flat pricing for a set guest count. See full inclusions and prices on the Packages page.
Yes, the minimum is 100 guests. Guests beyond a package's base capacity are charged ₱500 per head, shown live as you build your reservation.
Each package covers up to a set guest count. Extra guests are ₱500 per head, and the running total updates automatically during the reservation wizard.
Some do and some don't. Use the Food only filter on the Packages page, or the Include food? toggle in the reservation wizard. Food-free tiers are handy if you're bringing your own caterer; food-inclusive tiers let you pick a dish for each menu category.
Yes — the full à-la-carte add-on catalog, with prices, is on the Packages page, and you can attach add-ons during step 3 of the reservation wizard.
Booking
Four quick steps: check the date on Availability, then Start a Reservation and fill in your event details, pick a package, choose any add-ons, and review. Submitting sends an inquiry — nothing is charged yet. Our staff review it and, once confirmed, you pay the reservation fee to lock in the date.
No. Submitting the reservation wizard only creates an inquiry for our staff to review. Payment is requested only after your booking is marked Confirmed.
The Availability calendar shows how many events are booked each day and marks a date Full once it reaches capacity (up to 3 events per day).
There's a minimum lead time before the earliest date you can book. The exact number of days is stated on the Availability calendar, and dates inside that window aren't selectable.
Account
You can browse packages, the menu, and the availability calendar with no account. You only need a free account to submit a reservation. Sign up with your name, email, and a password, or continue with Google.
My Reservations shows every booking with its live status (Inquiry → Confirmed → In Prep → Awaiting Payment → Completed) and a payment progress bar. You also get an email each time the status changes.
Inquiry: submitted, awaiting staff review. Confirmed: accepted — you can now pay the reservation fee. In Prep: we're preparing for your event. Awaiting Payment: event done, balance still owed. Completed: delivered and fully paid. Rejected: the date or details couldn't be accommodated.
Edit them anytime on your Profile page. Saved details pre-fill the next reservation you start.
Payments
The reservation fee is ₱5,000, paid after your booking is confirmed. If you later cancel, ₱2,500 of it is refundable — the rest covers preparation and admin costs already incurred.
The remaining balance is due 7 days before your event date. Reservations not paid in full by then may be released to other clients.
Once your booking is confirmed, open My Reservations and tap Pay Now. You can pay the reservation fee, the full amount, or the remaining balance online (card / e-wallet via PayMongo). Cash payments can also be recorded by our staff.
Policies
If you cancel, ₱2,500 of the reservation fee is refundable. Cancellations made less than 7 days before the event are non-refundable. If Panggako's Catering has to cancel due to unforeseen circumstances, you get a full refund.
Yes — rescheduling is subject to availability and must be requested at least 7 days before the event. Check open dates on the Availability calendar, then message our staff.
General
Panggako's Catering is based in Lipa City, Batangas and provides full-service catering for events in the area. Add your venue in the reservation wizard and our staff will confirm coverage.
We handle the event end to end — food cooked fresh on site, served buffet-style, with staff for setup, service, and cleanup. You just host your guests.
Weddings, debuts, and birthdays are the packaged event types on the site — from intimate gatherings to large celebrations. For anything else, start a reservation and describe your event in the notes.
The fastest way is to start a reservation and add your question in the notes field — our staff review every inquiry and reply by email. Status updates on an existing booking also come to you automatically by email.